Frequently asked questions

To create an online customer account, simply click on Sign Up at the top of the page and follow the instructions. Alternatively, you can create an account when placing an order online. Creating a customer account will make placing future orders simpler. It also lets view your online order history and create a list favourite products.

Have you forgotten your password? Use the “Forgot your password?” link to reset and access your account. If you encounter a problem, we encourage you to contact the customer relations team.

We appreciate the importance you attach to protecting your privacy and we commit to maintaining the confidentiality of the personal information we collect. For details, please see our Privacy Policy.

The SQDC.ca website is optimized for mobile telephones, tablets and the following browsers: Chrome, Safari, Internet Explorer 11, Edge and Firefox.

Yes, you can. Sign in to your account or create an account on SQDC.ca. Then, on the product sheet or product list, click the HEART icon. When the heart is green, the product is on your favourites list. To see your favourites list, visit the My favourites section of your Account.

For the opening hours and contact information for SQDC stores, please visit the store locator  section.

Under the Cannabis Regulation Act, the maximum amount that the SQDC can sell to a customer per online or in-store transaction is a total of 30 grams of dried cannabis (or the equivalent in oil or gel caps). For details, see the Cannabis Regulation Act document.

All customers must have a valid photo ID to enter any SQDC store. A photo ID may also be required at checkout. No virtual ID (e-wallet, photo) will be accepted.

No. Under the Act, persons under 21 years of age are banned from entering or being in a cannabis point of sale. That is why everyone who wants to enter an SQDC store is required to provide proof of age when requested by an employee. Failing to provide it will result in access being denied, even if the person is accompanied by an adult.

Under the Cannabis Regulation Act, which clearly states that persons under 21 years of age are not allowed to be present in or even enter cannabis points of sale, anyone seeking to enter an SQDC store must provide a photo ID when asked by a store employee. Failing to do so will result in entry being denied, even if the person is accompanied by someone of legal age. In addition, SQDC staff will not sell cannabis to people clearly under the influence of alcohol or drugs or to anyone attempting to buy cannabis on their behalf.

You can check the quantities available at each store on the product detail pages. You can also browse through the list of all products available in a specific store - and their inventory - using the "My store" tool. Click here for more information on the "My store" tool.

Quantities displayed on the website may be different to the inventory available in stores. Verify availability before you leave home, and our store advisors will guide you to a replacement product if required

The SQDC does not refund purchases, regardless of the reason for returning the product. In addition, an invoice is required for all product exchanges.

The SQDC allows products purchased in stores to be exchanged in the 14 days following purchase. Only defective or intact products may be exchanged.

Certain conditions apply. For more information, see our Returns and Exchanges Policy.

No. The SQDC is not legally allowed to sell cannabis for therapeutic purposes. We therefore cannot accept medical prescriptions.

In conformance with federal regulations, persons authorized to buy medical cannabis can continue to do so directly from a company licensed to sell cannabis for therapeutic purposes. For more information, see the Health Canada website.

The cannabis sold at the SQDC is for recreational use. No prescription from a physician is needed to buy it.

For details, please see the Condition of in-store sales  section.

In stores, we accept the following payment methods: cash, debit cards, mobile payment Apple Pay and Google Pay and Canadian MasterCard, Visa and American Express credit cards.

See the Shop online section for complete details.

No. You don't have to create an online account to make an online purchase. You can simply order as a "guest." If you do, your information will not be retained for use in future visits. You will, however, still be able to provide the required delivery information by following the link that will be emailed to you.

You can place an order from outside Québec. However, delivery is available only in Québec.

There is no minimum amount for online purchases.

Under the Act, 30 grams of dried cannabis (or the equivalent in oil or pills) is the maximum that can be purchased per transaction whether online and in stores. Don't worry: if you exceed the limit, a warning will appear on screen during checkout asking you to adjust the amounts or the number of products ordered.

Please note that the delivery fees are the same for all orders, regardless of the amount ordered.

To learn about cannabis and obtain help in choosing a product in line with your expectations, please see the Learn about Cannabis and Buying Guide sections for how to interpret the product sheets.

The SQDC does not refund purchases, regardless of the reason for returning the product. In addition, an invoice is required for all product exchanges.

The SQDC allows products purchased in stores to be exchanged in the 14 days following purchase. Only defective or intact products may be exchanged.

Certain conditions apply. For more information, see our Exchanges Policy.

Access to the SQDC website is limited to persons age 21 and over. Every visitor is, on every visit, required to enter their date of birth to confirm they are of legal age. Only then will they be granted access to the website's content. The date of birth is also needed to create an account and make a purchase. In addition, a photo ID is required at the destination to confirm the customer's age when the parcel is delivered. 

Because our team assembles your order very soon after you place it so that it can be delivered to you as soon as possible, orders cannot be canceled or modified. We strongly advise you to verify all your information before completing your order. If you have any questions about your order, you can contact our customer relations team (during business hours).

Visa, Mastercard, American Express, Visa Debit, Mastercard Debit, mobile payment Apple Pay and Google Pay and prepaid credit cards are accepted on SQDC.ca.

Please note that certain prepaid credit cards must be activated before use (eg. adding your postal code). For more information, please refer to the card issuer.

For details, see the Online sales conditions  section.

For online orders, we offer delivery throughout Québec to the address of your choosing (home, work or other). Pick up in store is also available.

For details, see the Delivery or the Pick Up In Store section.

Online purchases made on SQDC.ca can be delivered by Canada Post anywhere in Québec to the address of your choosing (home, work or elsewhere) for a flat fee of $5 per order, plus applicable taxes. See the Delivery section for more details.

Same day express delivery is also offered for a flat fee of $9 per order, plus applicable taxes. Express delivery is available in several cities of the Greater Montréal area. See Express delivery for more details.

The 90-minute delivery service is also available for a flat fee of $9 per order. In a test phase in the Capitale-Nationale, Centre-du-Québec, Chaudière-Appalaches, Estrie, Mauricie, Outaouais and Saguenay-Lac-Saint-Jean regions, our new 90-minute delivery service delivers your order directly to your home by Eva from the store nearest you. Find out more about 90-minute delivery.

Online purchases made on SQDC.ca are normally delivered by Canada Post in one to three business days. Certain conditions apply. Please note that high seasonal volumes may delay some deliveries. Proof of age and a signature are required for delivery of your parcel. If you are not present when delivery is attempted, you can claim your parcel at the local Canada Post pick-up point (bring the Canada Post delivery notice and proof of age and address with you). For more information, see the Delivery section.

Same day express delivery is also offered in the evening, 7 days a week (except on statutory holidays). Express delivery is available in several cities of the Greater Montréal area. See Express delivery for more details.

90-minute delivery service is currently being tested in the Capitale-Nationale, Centre-du-Québec, Chaudière-Appalaches, Estrie, Mauricie, Outaouais and Saguenay-Lac-Saint-Jean regions. See 90-minute delivery for more details.

We have retained the services of Canada Post for the standard delivery of online orders throughout Québec.

Same-day express delivery is offered by E24. Express delivery is available in several cities of the Greater Montréal area.

90-minute delivery is offered by Eva. The service is currently being tested in the Capitale-Nationale, Chaudière-Appalaches, Estrie, Mauricie, Outaouais and Saguenay-Lac-Saint-Jean regions. 

These three delivery companies are committed to delivering online orders securely and discreetly. They comply with the procedures requiring proof of age and address and a signature for delivery.

Due to the nature of the product, parcels will not be left unattended at the destination. 

If you are not home, but someone who meets the minimum age requirement is home to receive the package, the delivery agent will complete the age verification process. For all Proof of Age items, the delivery agent will complete a visual age verification of the recipient. If the receiver appears to be younger than 30 years old, we require acceptable photo identification before handing over the item. A signature will also be required upon delivery.

Standard delivery by Canada Post:

If there is no one home, or no one who meets the minimum age requirement is at the address to receive the package, Canada Post will leave a Delivery Notice Card with information on how to pick up your item from the post office. You will need to present the Delivery Notice Card and government-issued photo identification, as well as sign for the item before the item is handed to you at the post office.

If someone who lives at the same address is picking up the package on your behalf, he/she must present acceptable government-issued photo ID that shows they have the same address as the address on the package.

If this person doesn’t live at the same address, you must sign the Canada Post notice of delivery and print the name of the person you have sent to pick up the item on your behalf.

Same day express delivery by E24 or 90-minute delivery by Eva :

Don’t forget to provide a valid phone number (ideally a cell phone) where we can reach you if needed when we attempt to deliver your order. In the rare exceptions where E24 or Eva could not complete the delivery due to the age of the recipient or if no one is home to accept the package despite the contact and delivery attempts, please note that the delivery charges will not be reimbursed. Therefore, please make sure someone of legal age is present throughout the whole delivery timeslot to accept delivery.

No. To protect customers' privacy, the SQDC logo and brand do not appear on delivered parcels.

We will send you email updates on the progress of your order. When the order is ready to be shipped, you will receive an email message with a tracking number that lets you track your parcel's progress toward its destination. If you have an online customer account on SQDC.ca, you can track all your orders and see your order history by visiting the My Orders page of the My Account section at the top of the page.

Yes, you can have someone of legal age pick up your order at the post office for you.

If this person lives at the same address as you, he or she must bring the Canada Post notice of delivery, a recognized ID (driver's licence, health insurance card, passport, Canadian citizenship card or any other valid photo ID issued by a government authority) and a proof of address.

If this person doesn’t live at the same address, you must sign the card and print the name of the person you have sent to pick up the item on your behalf. He/she will need to bring the Canada post notice card and a valid photo ID.

You can have your order delivered to any address within Québec. The individual accepting the delivery must meet the Proof of Age requirement.

For standard delivery by Canada Post, if the package cannot be left, a Delivery Notice Card will be left with information on how to pick up the item from the post office. You will need to present the Delivery Notice Card and your government-issued photo identification, as well as sign for the item at the post office. If the delivery address is a hotel, a proof of residence at that hotel will be requested (reservation confirmation, hotel bill, etc.). If the delivery address is a university residence, a proof of residency will be necessary if the address shown on your government-issued identification is different to the delivery address.

If you opt for same-day express delivery or the 90-minute delivery option, don’t forget to provide a valid phone number (ideally a cell phone) where we can reach you if needed when we attempt to deliver your order. In the rare exceptions where we could not complete the delivery despite contact and delivery attempts, please note that the delivery charges will not be reimbursed. Therefore, please make sure someone of legal age can accept delivery and is present throughout the whole delivery timeslot.

We are committed to making every sale a responsible one. Should a product be delivered to the wrong address, we will work with the delivery company to investigate on a case by case basis. 

Any form of sponsorship, whether direct or indirect, associated in any way with the promotion of cannabis, a cannabis brand, the Société québécoise du cannabis or a cannabis grower is forbidden by law.

For more information, see the Doing business with the SQDC  section.

The SQDC is the only location in Québec where non medical cannabis can be legally sold. Purchases can be made online on in our stores. For details, see the Find a Store or Shop Online section.

In Québec, only persons age 21 and older can own or buy cannabis. Persons under 21 years of age cannot buy, own it or have it on their person. For information about the rules governing cannabis, please refer to the Act.

No. Under the Cannabis Regulation Act, only the SQDC is authorized to sell nontherapeutic cannabis in Québec. Anyone who fails to comply with this provision is subject to a fine. For more information, please refer to the Act.

Cannabis can be given – but not sold – to persons over 21 years of age only. Any person who provides cannabis to someone under 21 years of age has committed an offence and is subject to a fine. For more information about the rules governing cannabis, please refer to the Act.

Smoking and vaporizing cannabis are banned in public places. Check your local by-laws on the subject. For a detailed list of places where using cannabis is not allowed, visit the following website and ask your municipality: https://encadrementcannabis.gouv.qc.ca/en/.

Any person who breaks the laws governing cannabis has committed an offence and is subject to a fine or sanction. The amount of the fine and nature of the sanction depends on the offence committed. For complete information about the rule governing cannabis, please refer to the Act.

No. In Québec, growing cannabis for one’s personal use is forbidden by law. For complete information about the rules governing cannabis production, please refer to the Act.

No. It is illegal to transport any quantity of cannabis outside Canada, even when your destination is a U.S. state, like Vermont, where cannabis is legal. For complete information about the rules governing cannabis use, please refer to the Act.

Persons of 21 years of age or over may not have more than 30 grams of dried cannabis or the equivalent on their person. No more than 150 grams of dried cannabis or the equivalent may be kept at home, regardless of the number of adults who live there. This means, for example, that the allowed limit is a total of 150 grams, even if a person owns a house and a chalet. For complete information about the rules governing cannabis possession, please refer to the Act.

Regulations may differ from province to province. For specifics, we encourage you to read the laws and regulations in effect in each province.

For complete information on the rules governing cannabis use, see the Cannabis regulation Act.

In Québec, zero tolerance is the rule. Simply put: don’t drive while under the influence of cannabis. Being on the road with your faculties diminished by cannabis is risky behaviour and is forbidden by the Criminal Code and the Highway Safety Code. For more information about the risks of using cannabis and driving, visit the Société de l’assurance automobile du Québec website.

The SQDC sells a wide range of products that meet Health Canada's highest quality standards. For more information, see the Learn about cannabis  section.

Other types of cannabis products (vape pen, topicals) can now be sold in Canada. However, the SQDC does not carry all of them. To learn more about the products allowed and banned in Québec, see the New cannabis products in Québec article.

All cannabis products sold at the SQDC are grown in Canada and come exclusively from growers licensed by Health Canada. To protect users' health, all SQDC cannabis products meet the highest quality standards.

The SQDC sells several hundred products from various categories of cannabis. To learn more about cannabis and its effects and use, see the Learn about cannabis section.

Please note that the effects of a given product may vary from person to person and from time to time. Descriptions of effects are provided as indications only.

We recommend keeping cannabis products out of the reach of children and adolescents. Store cannabis products in an airtight container away from direct light and humidity. Do not keep them in the refrigerator, as the cold could create humidity and alter their taste and texture.

The availability of online products is shown and updated in real time on SQDC.ca. You can see the product availability status on the product details pages and on the product search pages :

✓ In store - the product is available in our stores

✓ Online - the product is available online

✓ My store - the product is available at my selected store.

Click here for more information on the "My store" tool.

More or less the same products are sold in stores, though availability can vary. Before heading out to buy a product, you can call the customer relations team to learn if and where it is available.

Yes, though only the most basic accessories for cannabis use (rolling papers and lighters, for example) are sold.

Unfortunately, special orders for products unavailable at the SQDC are not allowed.

Cannabis use can create a dependence. For more information, see the Cautionary advice or Assistance resources  section.

THC and CBD content vary from product to product. For specifics about the make-up of the products sold at the SQDC, see the product sheets in the Products section.

Using cannabis entails various health risks. For more information, see the Cautionary advice section.

After you ingest an edible cannabis product, the effects may take 60 minutes or longer to appear and may last up to 8 hours and sometimes more. If you have questions about safe doses and methods of use, see our Methods of use page.

It is very important to keep these products out of the reach of children, teens and pets. Store them securely to prevent accidental use and intoxication. To avoid overdosing, start with a small dose and wait several hours between doses. For additional advice on using cannabis responsibly, see the Responsible use section.

For health protection reasons, the SQDC will not sell any vaping products. Many cases of health problems among teenage and young adult vapers have been reported.

Our mission is first and foremost social, as it consists of selling cannabis at the retail level in a way that protects public health, the goal being to attract consumers to the legal cannabis market and keep them in it without actually encouraging cannabis use.

Buying your cannabis at the SQDC gives you access to a wide range of products whose quality and source are controlled by Health Canada. As all our products are clearly labelled, you can know exactly what is in the products you buy.

You also enjoy competitive prices that reflect product quality, a friendly and safe shopping environment and the expertise of our in-store advisors. And, of course, buying cannabis at the SQDC is legal. 

Promoting the cannabis industry is not among our objectives. We act within the limits of the mission we have been given, namely to sell recreational cannabis with a focus on health protection in order to attract and retain users from the cannabis black market, all while not actually encouraging cannabis use. Under the Cannabis Regulation Act, the SQDC is forbidden from taking part in any form of advertising or promotion aimed at encouraging cannabis use.

The SQDC has openings for several interesting and stimulating positions in stores and at head office. For more information, see the Careers section.

For more information, see the Privacy policy  section.

The first stores were located in the most densely populated urban areas of the province. This was done in collaboration with the municipalities concerned, which had to indicate their willingness to have an SQDC store within their city limits. To be able to serve all of Québec from day one, the SQDC created transactional website alongside its store network. Our network of stores is now deployed in all administrative regions of Quebec. New points of sale will be added as necessary to meet market demand. The exact locations remain to be determined. For the locations of our stores, see the Find a Store section.

Our store network will be expanding throughout Québec in the coming years. The cities in which these future stores will be located remain to be chosen. The plans for the store network expansion are constantly evolving and will continue to be adapted to the demands the Québec market and as consensually as possible with the municipalities concerned. For the locations of our stores, see the Find a Store section.

Any profit that the SQDC makes will be turned over to the Cannabis Prevention and Research Fund.