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The Charter of the French language and its regulations govern the consultation of English-language content.
Hi ! The Charter of the French language and its regulations govern the consultation of English-language content.
The SQDC does not offer refunds under any circumstances.
The SQDC allows intact or defective products to be exchanged in store.
Defective product
A product is defective only if it contains mould or was improperly produced. The product must be returned unused in its original container and with the sales receipt. When these conditions are met, the defective product will be replaced with the same product. If the same product is out of stock or otherwise unavailable, a replacement product of equal or greater value will be offered.
Intact product
For a product to be considered intact, its security seal and excise stamp must not have been broken or detached. The original container in which the product is returned must be unopened and intact and show no signs of damage. To qualify for an exchange, an intact product must also be accompanied by the original sales receipt. When these conditions are met, the product will be exchanged by applying a credit to one or more products with a price equal to or greater than the price shown on the sales receipt. No refunds, including partial refunds, are issued.
In the event of a shipping error or defective product, SQDC.ca lets you exchange a product purchased online or picked up in store in the 14 days following the date of delivery or date of pick up, only if the product is intact or defective.
The product can be returned either by contacting the customer relations team or by visiting the SQDC store of your choice. The product must be returned in its original container and with the sales receipt or the order shipping confirmation. If the same product is no longer available, an equivalent replacement product will be suggested.
To exchange a product that has been shipped to you by mistake, the product must be returned in its original, sealed and intact container. The product will be exchanged for the actual product ordered. If the same product is no longer available, an equivalent replacement product will be offered.
Products purchased through the SQDC.ca website and delivered through one of our partners may be returned at SQDC stores of your choice or by contacting the customer relations team.
If you find an error on receiving your parcel, please contact the SQDC’s customer relations team to arrange an exchange. After verification by the SQDC’s customer relations team, the missing product will be shipped to you. If the product is no longer available, an equivalent replacement product will be offered.
A product purchased online at SQDC.ca and picked up at a store can be returned to the SQDC store of your choice. We invite you to contact the customer relations team to discuss any other issues related to the Pick Up In Store service.
We invite you to validate your order at the time of pick up. However, if you notice an error in your package, please contact the store where the package was picked up.
If the verification of the customer's legal age is not conclusive, the SQDC will cancel and refund the order in full, except for the delivery charges.
No refunds will be issued if the customer has not picked up the order within the time frame specified by Canada Post or the delivery service provider.
Any order that is not picked up within 7 days will be automatically cancelled and refunded to the customer.
Certain conditions and exclusions apply and are subject to change without prior notice. The SQDC reserves the right to refuse to exchange products whose return it determines to be inappropriate. The SQDC does not tolerate any aggressive behaviour, verbal or physical, towards its personnel, regardless of the reason for the behaviour. Any employee who encounters such behaviour will be required to refuse service or exchange of product, and the customer will be asked to leave the store.
We make every effort to provide a quality delivery service. However, if you find an error on receiving your parcel, please contact the SQDC’s customer relations team to arrange an exchange.
Missing product
Wrong product (delivered by mistake):
We invite you to validate your order at the time of pick up. If, however, you notice an error in your package within 14 days, please contact the store where the package was picked up.
The defective product must be returned unopened and in its original, sealed and intact container.
If you have any questions or are seeking more information, please contact the SQDC’s customer relations team.
Last update: March 10th, 2022
