Terms of sale
for online purchases

Product availability

• The SQDC makes every effort to keep a sufficient inventory of the products offered on its website. However, the availability of these products is not guaranteed.
• The SQDC assumes no liability in the event of inventory shortages.
• If the SQDC is unable to deliver a product ordered through its SQDC.ca website, the buyer will be notified by email or telephone. In such cases, the amount charged to a credit card for the product concerned will be credited as soon as possible.
  
  

Price policy

• All prices displayed on the SQDC.ca website are the established retail sales prices.
• The applicable sales taxes are included in the displayed prices.
• The applicable sales taxes are not included in the displayed delivery fees. These taxes are calculated at checkout.
• All prices displayed on the SQDC.ca website are in Canadian dollars.
• The product prices displayed on the SQDC.ca website may differ from those displayed in other SQDC points of sale.
• To cover unpredictable market fluctuations, the SQDC reserves the right to change, at any time and without prior notice, the prices of the products it sells. 
  

Sales taxes

All product prices displayed on the SQDC.ca website include the applicable sales taxes. The tax amounts and the GST and QST numbers are shown at the bottom of the invoice.

The applicable sales taxes are not included in the delivery fees. They will be added when payment is made.

Legal purchase limit

• In compliance with the act, the SQDC is required to limit to 30 grams the amount of cannabis that can be purchased at a time. This limit applies to purchases made on the SQDC.ca website as well as in SQDC stores. For products sold in quantities other than grams (e.g. millilitres, gel caps), the 30-gram purchase limit is calculated at checkout based on the product’s equivalent grams. Purchases of more than 30 grams are not allowed.
• Note that, in Québec, the maximum amount of cannabis an individual can have on his or her person in public places is limited to 30 grams.

Delivery and Pick Up In Store

Our delivery services operate exclusively in Quebec.

Standard delivery

Standard delivery to your door is offered through Canada Post. Orders are delivered in one to three business days. However, Canada Post does not guarantee these delivery times in remote areas, during the Holiday Season or in exceptional circumstances.

Same-day express delivery

Same-day express delivery is offered through E24 in the Greater Montréal. Delivery times may vary due to circumstances beyond our control (eg road closure, major accident). PO BOX delivery is not possible for express delivery, as our packages need to be hand delivered for age validation purposes.  

• Greater Montréal area
  Orders placed before 4 p.m. are delivered the same day between 6 p.m. and 10 p.m. Orders placed after 4 p.m. are delivered the next day between 6 p.m. and 10 p.m. Express delivery orders will be fulfilled the next working day in the event of public holidays. 

90-minutes delivery

The 90-minutes delivery service is offered in the regions of Capitale-Nationale, Centre-du-Québec, Chaudière-Appalaches, Estrie, Mauricie, Outaouais and Saguenay-Lac-Saint-Jean through Eva. Orders are delivered to your door within 90 minutes. However, Eva does not guarantee these delivery times during the holiday season or in exceptional circumstances.

Pick Up In-Store

Orders placed online will be ready for in-store pickup within one hour. Orders placed less than one hour before a store closes will be available the next day, one hour after store opening. Order preparation times may vary due to circumstances beyond our control, such as: store closure, technical problems or other. Terms of service are subject to change without notice.

We are currently in the process of phasing in the pick-up service in all of our stores. Our gradual deployment will allow us to offer a fast and efficient service throughout Québec.

For complete information, please see the Delivery section of SQDC.ca.

Payment method

Visa, Mastercard, American Express, Visa Debit, Mastercard Debit, prepaid credit cards and mobile payment Apple Pay and Google Pay are accepted on SQDC.ca. Please note that certain prepaid credit cards must be activated before use (eg. adding your postal code). For more information, please refer to the card issuer.

For more information about online payment, please see the Transaction Security section of the website.

Age verification

Proof of age required

Access to the SQDC.ca website is strictly limited to persons age 21 and older. On entering the website, when creating a customer account and when placing an order, you are required to enter your date of birth to confirm that you are at least 21 years of age. When your order is delivered, the identity and age of the person who receives the parcel and signs the acknowledgement of receipt are once again checked. If the product is received by someone other than the buyer, that person must prove that he or she is of legal age. No deliveries will be made to anyone under the age of 21, even if the product has been paid for in advance.

Please note that the terms and conditions for in-store sales apply to in-store pickup.

Legal age to purchase and to access stores

As cannabis is a product unlike any other, the SQDC must comply with the Cannabis Regulation Act and the Act to tighten the regulation of cannabis. The act requires that every effort be made to ensure that SQDC products are sold only to persons age 21 and over. To buy cannabis online on the SQDC website, you must accept the SQDC’s terms and conditions of sale. All buyers of cannabis products on SQDC.ca must therefore be 21 years old or older and provide proof of age (with picture) when the merchandise is delivered. Proof of age must be in the form of a valid government-issued photo ID. The following proofs of age are accepted by the SQDC: valid passport, valid driver’s licence and valid health insurance card. If there is any doubt about proof of age, the age verification agent will deny access to the store.

Act governing minors

Under the Cannabis Regulation Act and the Act to tighten the regulation of cannabis, it is forbidden in Québec to sell cannabis to a person under 21 years of age. It is forbidden for an adult to buy cannabis for a person under 21 years of age. The SQDC is therefore entitled to ask all buyers and all persons taking delivery of cannabis products for an ID to make sure they are not under 21 years of age.

SQDC.ca exchange policy

The SQDC does not offer refunds under any circumstances.

The SQDC allows intact or defective products to be exchanged in store.

Defective product

A product is defective only if it contains mould or was improperly produced. The product must be returned unused in its original container and with the sales receipt. When these conditions are met, the defective product will be replaced with the same product. If the same product is out of stock or otherwise unavailable, a replacement product of equal or greater value will be offered.

Intact product

For a product to be considered intact, its security seal and excise stamp must not have been broken or detached. The original container in which the product is returned must be unopened and intact and show no signs of damage. To qualify for an exchange, an intact product must also be accompanied by the original sales receipt. When these conditions are met, the product will be exchanged by applying a credit to one or more products with a price equal to or greater than the price shown on the sales receipt. No refunds, including partial refunds, are issued.

In-store purchases

A defective or intact product purchased in a SQDC store  can be exchanged only in one of the SQDC stores up to a maximum of 14 days following purchase. The exchange can be done at any SQDC store you choose. The product must be returned with the original sales receipt.

Online purchases

In the event of a shipping error or defective product, SQDC.ca lets you exchange a product purchased online or picked up in store in the 14 days following the date of delivery or date of pick up, only if the product is intact or defective.

The product can be returned either by contacting the customer relations team or by visiting the SQDC store of your choice . The product must be returned in its original container and with the sales receipt or the order shipping confirmation. If the same product is no longer available, an equivalent replacement product will be suggested.

To exchange a product that has been shipped to you by mistake, the product must be returned in its original, sealed and intact container. The product will be exchanged for the actual product ordered. If the same product is no longer available, an equivalent replacement product will be offered.

If the product was delivered

Products purchased through the SQDC.ca website and delivered through one of our partners may be returned at SQDC stores of your choice or by contacting the customer relations team.

If you find an error on receiving your parcel, please contact the SQDC’s customer relations team to arrange an exchange. After verification by the SQDC’s customer relations team, the missing product will be shipped to you. If the product is no longer available, an equivalent replacement product will be offered.

If the product was picked up in store

A product purchased online at SQDC.ca and picked up at a store can be returned to the SQDC store of your choice. We invite you to contact the customer relations team to discuss any other issues related to the Pick Up In Store service.

We invite you to validate your order at the time of pick up. However, if you notice an error in your package, please contact the store where the package was picked up.

Undelivered parcel

Delivery Services

If the verification of the customer's legal age is not conclusive, the SQDC will cancel and refund the order in full, except for the delivery charges.

No refunds will be issued if the customer has not picked up the order within the time frame specified by Canada Post or the delivery service provider.

Pick Up In-Store

Any order that is not picked up within 7 days will be automatically cancelled and refunded to the customer.

Certain conditions and exclusions apply and are subject to change without prior notice. The SQDC reserves the right to refuse to exchange products whose return it determines to be inappropriate. The SQDC does not tolerate any aggressive behaviour, verbal or physical, towards its personnel, regardless of the reason for the behaviour. Any employee who encounters such behaviour will be required to refuse service or exchange of product, and the customer will be asked to leave the store.

Shipping error (wrong or missing product)

Delivery services

We make every effort to provide a quality delivery service. However, if you find an error on receiving your parcel, please contact the SQDC’s customer relations team to arrange an exchange.

Missing product

• After verification by the SQDC’s customer relations center team, the missing product will be shipped to you
• If the product is no longer available, an equivalent replacement product will be offered
• Wrong product (delivered by mistake):
• The wrong product must be returned unopened and in its original container
• It will be exchanged for the product actually ordered
• If the ordered product is no longer available, an equivalent replacement will be offered

Pick Up In-Store

We invite you to validate your order at the time of pick up. If, however, you notice an error in your package within 14 days, please contact the store where the package was picked up.

The defective product must be returned unopened and in its original, sealed and intact container.

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About the operator

The SQDC.ca website is operated by the Société québécoise du cannabis (SQDC). The terms and conditions of sale set forth above form a contract between the customer and the SQDC. These terms and conditions may be modified at any time by the SQDC.

Legal operating address:

Société québécoise du cannabis
7355, Notre-Dame St. East,
Montréal (Québec) H1N 3S7

Telephone number (Montréal area): 514 504-SQDC (7732)
Telephone number (elsewhere in Québec): 1 888 551-2161 

Email us

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Last update: September 26th, 2022